Dalian Medical Concierge Services Limited
Priority Care Membership

Our Commitment
Our Commitment

Dalian Medical Concierge Services Limited is a unique health care service offered primarily to holders of Group Health Insurance Policies in Trinidad and Tobago. Dalian's primary goal and mission is to afford the Group Health Insured AND his or her Dependents (who are covered under the Insured's policy) with peace of mind through personalized medical management WHENEVER they are faced with a health challenge or medical situation WHETHER the health issue is a simple or serious one.
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The Board
The Board

  • Henry Peter Ganteaume FCA - Chairman/Director
  • Ian Kalloo CA - Managing Director
  • Tracee-Ann Kalloo LLB, LEC - Director/Corporate Secretary
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Dalian made easy
Dalian made easy

When you get ill, make an initial self-assessment to determine the level of care which is appropriate, i.e. does the illness allow for self-administered care or should you seek further medical attention?
Read More

Membership Benefits & Privileges
Membership Benefits & Privileges

Ensuring that you have peace of mind when confronted with a health care challenge, WHETHER simple or serious, is our main priority!
Read More

Local & Regional Providers
Local & Regional Providers

We have developed strong relationships and have secured exclusive arrangements with several of the top private medical hospitals/providers across the country ALL of which have solid reputations for providing high quality health care and medical services and ALL of which are dedicated to improving the patient experience.
Read More

Discounts
Discounts

Accident & Emergency Deposits/Fees slashed from as high as $1000.00 and are now as low as $250.00 at ALL local network providers except Arima Diagnostic Clinic.
Read More




Ads
Ads

Dalian Medical Conceirge Services Limited is pleased to offer a Premium Hospital Network - locally, regionally and internationally including the US and Latin America
Read More




Ads
Exclusive Columbia Hospitals

Dalian Medical Conceirge Services Limited is pleased to offer a Premium Hospital Network - locally, regionally and internationally including the US and Latin America
Read More

Our Commitment
Our Commitment

Dalian Medical Concierge Services Limited is a unique health care service offered primarily to holders of Group Health Insurance Policies in Trinidad and Tobago. Dalian's primary goal and mission is to afford the Group Health Insured AND his or her Dependents (who are covered under the Insured's policy) with peace of mind through personalized medical management WHENEVER they are faced with a health challenge or medical situation WHETHER the health issue is a simple or serious one.

Dalian is committed to pioneering the provision of this new distinctive service to Group Health Insureds within Trinidad and Tobago. To enable it to provide a comprehensive and holistic service, which is of benefit to all of its clients, Dalian has aligned itself to the major insurance companies in Trinidad and Tobago (which carry group health portfolios) and has formed strong relationships with several private medical services and ALL of which are dedicated to improving the patient experience by allowing Independent Medical Management to be performed by Dalian at their institutions FOR THE PATIENT'S BENEFIT.

To the extent that is needed Dalian can also, through its foreign affiliates, facilitate your access to the top foreign medical providers within the United States, the United Kingdom and Europe, and within the highly competent medical destination of Colombia. We are also at present building a regional network to cater to the client travelling within the Caribbean.

Dalian is comprised of a dedicated, well respected and experience team of medical and medical management experts ALL of whom are passionately driven to personalize the too often impersonal and complex medical experience, and ALL of whom are dedicated to ensuring that the patient experience at the private hospital within the Dalian network is as seamless and comfortable as possible.

We are available and accessible 24/7/365 to guide and support you through your health challenge and manage your case from diagnosis to treatment. Our goal is to ensure that your focus is on recovery and you have the least hassle as possible in particular with respect to upfront deposit payments, access issues and administrative follow up with the insurance companies for reimbursement.

When you are faced with a medical situation and are at your most vulnerable no longer will you be burdened with the financial hassle of paying a huge upfront deposit before you are attended to by a doctor or admitted to a private hospital within the Dalian network. No longer will you be subjected to the tedious process of completing paperwork (in many cases cumbersome) before you are admitted to access private health care. No longer will you have to shuffle paperwork back and forth between private hospital and insurance company. No longer will you have to wait for months for reimbursement. The confusing and many times time-consuming medical process will be made easier whether you need surgery or simply a second opinion. We are at your beckon call to walk you through the medial process and address ANY issues or concerns which you have along the way, WHETHER they are medical or administrative. At the end of your care you receive a single bill with all of your costs, from hospital fees to doctor's fees and medication. BEST OF ALL, you only pay a minimal upfront deposit to the hospital, sign your claim form and we take care of the rest of the paperwork while YOU CONCENTRATE ON GETTING BETTER.

Membership Benefits & Privileges
Membership Benefits & Privileges

Ensuring that you have peace of mind when confronted with a health care challenge, WHETHER simple or serious, is our main priority!

  • 24/7/365
    • (i) Our local hotline numbers give you 24/7/365 access to on call senior medical advisers
    • (ii) Your names and that of your dependents are registered at all participating medical providers/hospitals within our local network. Simply show one form of photographic identification and you are immediately admitted and attended to

  • PREMIUM QUALITY
    • Aligned to the premium hospitals locally, regionally and internationally, including Colombia


  • INTERACTIVE MEDICAL MANAGEMENT
    • (i) Telephone medical triage
    • (ii) Further consultation if required after A&E treatment
    • (iii) Consultation as to the appropriate type and approximate cost of surgery/treatment as well as to reputable and experienced surgeons/specialists
    • (iv) Consultation on best value-added provider We will provide you with recommendations. Choice is at your discretion.
    • (v) Consultation with attending physician/surgeon
    • (vi) Consultation on length of stay at hospital
    • (vii) Moderating all admission/discharge issues
    • (viii) Active response, at the highest level, to all medical issues during period of care, whether In-Patient, Out-Patient, A&E or Elective Surgery
    • (ix) Where appropriate, we liaise with international providers to ensure that the best options are made available to you and that all relevant documentation etc. are forwarded as needed
    • (x) Consultation, post-treatment, if required


  • HOSPITAL PERKS
    • (i) Minimal upfront payment – 0% / 25% / 35% which represents Co-Payment Quantum of upfront payment is dependent on your level of coverage
    • (ii) Express admission & discharge
    • (iii) 24/7/365 hotline to key decision makers
    • (iv) On Site Personnel
    • (v) Room upgrades upon availability
    • (vi) Flexible admission and discharge times
    • (vii) Minimize paper work as it is now driven by Providers

  • COST CONTAINMENT
    • (i) Due to hands-on medical management – Estimated at 10% - 30% saving
    • (ii) Negotiated Standard Discounting – In Progress
    • (iii) Detailed reviews of all significant billings
    • (iv) Selective deep-discounting where appropriate
    • (v) Opportunity cost with respect to operational, administrative and financial involvement
    • Slashed A&E Fees to $250 in most cases

  • ADMINISTRATIVE EASE
    • Just sign the claim form and return home to recover. Dalian handles all further paper work to ensure expeditious settlement of your claim.
    • Make signing up for this plan your top priority! It's worth the peace of mind!

Local & Regional Providers
Local & Regional Providers

We have developed strong relationships and have secured exclusive arrangements with several of the top private medical hospitals/providers across the country ALL of which have solid reputations for providing high quality health care and medical services and ALL of which are dedicated to improving the patient experience.

TRINIDAD & TOBAGO PROVIDERS

REGIONAL PROVIDERS
Our Regional network caters to clients travel on business or pleasure within the Caribbean. Our regional providers Include:


ANTIGUA
Belmont Clinic

BARBADOS
Sandy Crest Medical Centre Inc
The Coverely Medical Centre Inc
Bayview Hospital

GRENADA
St. Augustine's Medical Services Inc.

GUYANA
Dr Balwant Singh Hospital Inc

JAMAICA
University Hospital of The West Indies, Tony Thwaites Private Wing

ST. LUCIA
Medical Associates Ltd (Tapion Hospital)


INTERNATIONAL AFFILIATES
To the extent that is needed Dalian can also, through its foreign affiliates, facilitate your access to the top foreign medical providers within the United States, the United Kingdom and Europe, and within the highly competent and competitive medical destinations of Colombia and Panama.


USA, UK, EUROPE
Olympus LimitedManaged Care Agents to the major hospitals in the US, UK and Europe
International Triage NetworkManaged Care Agents to Major Hospitals in North America


COLOMBIA
Coomeva Medicina PrepagadaManaged Care Agents to the major hospitals in Colombia

We have finalized an agreement with Coomeva Medicina Prepagada to enable you, should the need arise, to access medical care in Colombia's top hospitals (in Bogota, Medellin and Cali)

PANAMA
Panama - International Triage de Panama, LLC - Managed Care Agents to Major Hospitals in Panama, including affiliates of The US Based - John Hopkins, Cleveland Clinic and Baptiste,Miami

Discounts
Discounts

INTERNATIONAL AFFILIATES

  • Olympus Limited
    Negotiated discounting ranges from 40% to 60%!

  • International
    International Triage Medical Networks - Negotiated discounting ranges from 40% to 60%!

  • Coomeva Medicina Prepagada
    Very competitive pricing! Quotations will be provided upon request.

  • Panama
    International Triage de Panama - Negotiated discounting ranges from 40% to 60%!

TRINIDAD AND TOBAGO PROVIDERS

  • Accident & Emergency Deposits/Fees
    Deposits slashed from as high as $1000.00 and are now as low as $250.00 at all local network providers.
    Initial fees are as follows;
    Gulf View Medical Centre - $400.00
    Westshore Medical Hospital - $500.00
    St. Clair Medical Centre - $350.00
    Southern Medical Clinic - $350.00
    St. Augustine Private Hospital - $500.00
    Medical Associates - $450.00

These reduced accident & emergency facility fees allow the Dalian client:

ACCESS to premium private hospital and well reputed and experienced physicians (24/7/365) for any, inclusive of the most minor of medical concerns, at competitive pricing (comparable to GP) WHENEVER you need to, (whether a public holiday or a weekend), at WHATEVER TIME you need to, you can access medical care, for a MINIMAL FACILITY FEE!

To access medical care at a SINGLE institution, in the most part, capable of providing ALL required testing, treatment (inclusive of specialist treatment) and medical care! The Dalian client will be able to receive COMPREHENSIVE TREATMENT and medical care under ONE roof, without the unnecessary delay (and wastage of time) associated with the need for referrals to specialist doctors, medical laboratories etc.

  • Hospitalisation Fees
    Standard 10% discount on all of St. Clair Medical Centre & Southern Medical bills (in so far as they relate to hospitalization fees!)

  • Participating Medical Practitioners and Specialised Clinics
    For accident & emergency cases, 10% discount (on average) and minimal Upfront deposits on the following Doctor's fees!

Updates will be posted.

Dalian made easy
Dalian made easy

The Guide for the Dalian Member

  • When you get ill, make an initial self-assessment to determine the level of care which is appropriate, i.e. does the illness allow for self-administered care or should you seek further medical attention?
  • If you are in any doubt whatsoever as to the appropriate level of care, call our 24/7/365 hotline immediately
  • If you need medical attention proceed to participating medical provider/hospital of your choice
  • At the participating medical provider/hospital simply show one form of photographic identification (e.g. driver's permit, national identification card) and you will be granted immediate access and attend to. Your names and that of your dependents have been registered at all participating medical providers/hospitals
  • Depending on your particular plan, make a minimal upfront deposit
  • Upon discharge, sign your claim form and return home to recover. Dalian handles all further paper work to ensure expeditious settlement of your claim.
  • If you have ANY problems along the way (access, medical or otherwise) call our 24/7/365 hotline and you will access a member of the Dalian team who will personally attend to your matter.

IT'S THAT SIMPLE

The Board
The Board


IAN KALLOO CA - MANAGING DIRECTOR
Ian Kalloo is a Chartered Accountant having qualified as a member of the Association of Chartered and Certified Accountants UK in 1988, and having received recognition from the Association as one of its highest scoring Trinidad graduates in 1988.

Ian began his career in 1984, as an Auditor at one of the leading and most highly esteemed accounting firms within Trinidad and Tobago, namely Price Waterhouse Trinidad and Tobago. In 1990 he was promoted to Assistant Manager, a position which he held until 1992 at which point he departed from the firm.

Following his exit from Price Waterhouse, Ian held several senior executive positions in some of most successful and thriving companies in the service industry within Trinidad and Tobago including but not limited to, Prestige Holdings Limited (where he served in multiple managerial position including General Manager Designate from 1992 to 1996), SM Jaleel and Company limited (where he served as Vice President-Caribbean Operations from 1996 to 2001), and Medcorp Limited (where he held the position of Chief Executive Officer (CEO) form 2002 to 2005.)

As CEO of Medcorp limited, Ian dedicated himself to the development, establishment, and implementation of customer service protocols so as to provide as much comfort and ease as was possible to patients and their visiting and concerned family members whilst the relevant medical issues were being treated with.

During his stint at Medcorp limited, and through making himself accessible and available to all patients, he obtained an intimate exposure to the issues and concerns, financial and otherwise, which patients and their families were confronted with whilst facing medical dilemmas.

His insight into these critical issues and his drive to resolve same, and make the patient experience as smooth as possible, lead to his recognition and involvement in several health initiatives both in the public and private sector, including his participation in the health sub-committee of the national Vision 20-20 project and his service and appointment as President of the Private Health Institutions Association of Trinidad and Tobago in 2003.

It was through his commitment to patient satisfaction and customer service, that he, together with dedicated physician and vascular surgeon Dr. Dale Maharaj, developed and founded Dalian Medical Concierge Services Limited ("Dalian"), so as to facilitate a seamless medical experience at the hospital/medical providers within the Dalian network through the provision of, amongst other services, interactive medical and case management services, 24/7/365 accessibility to senior medical advisors and hospital perks including minimal deposit depending on level of insurance coverage.

Ian was appointed Managing Director of Dalian in December 2009, and continues to serve as same to date.




HENRY PETER GANTEAUME FCA - CHAIRMAN/DIRECTOR
Henry Peter Ganteaume, is a Chartered Accountant who qualified as a member of the Institute of Chartered Accountants in England and Wales in 1969. Mr. Ganeaume trained with Price Waterhouse in Trinidad and Tobago and England and rejoined the firm in 1970. He was admitted as a Partner in 1976 and was appointed Senior Partner in 1992 following the merger of Price Waterhouse Coopers and served in this capacity until 1999.

During his tenure at PWC, Mr. Ganteaume's career encompassed the provision of auditing, assurance and corporate financial advisory services to many of the largest corporate entities in Trinidad and Tobago. He has authored, contributed to and presented numerous papers and articles relative to accounting standards reform and business improvement practices. He has also served as a council member on the Accounting Standards Committee of the Institute of the Chartered Accountants of Trinidad and Tobago and has been appointed by the Trinidad & Tobago Government to serve on Fiscal Review Committees.

In mid-1999, Mr. Ganteaume joined Guardian Holdings limited (GHL) as its Group Chief Executive Officer (CEO) and Director, a position which he held until his retirement in June, 2006. As GHL's group CEO, Mr. Ganteaume led GHL's financial services group, redefining group strategy and propelling GHL to its current position of prominence in the financial services industry.

Mr. Ganteaume has to date remained a Non-Executive Director of GHL and of many of its group subsidiary companies. He is also a member of GHL's Audit Committee. He also serves as the Non-Executive Chairman and Financial Adviser to a number of Trinidad and Tobago based private companies in the manufacturing and service industries, including Dalian Medical Concierge Services limited ("Dalian.")

Mr. Ganteaume brings with him extensive knowledge of the insurance industry together critical experience in business building and strengthening initiatives both of which have and will undoubtedly continue to support Dalian's strategies for growth and diversification.




TRACEE-ANN KALLOO LLB, LEC - DIRECTOR/CORPORATE SECRETARY
Tracee-Ann Kalloo is an Attorney at law by profession having obtained her llB (with Honours) from the University of the West Indies in 2007 and having obtained her IEC from the Hugh Wooding Law School in 2009.

In 2009 Tracee-Ann was admitted to practise law in the Supreme Court of Trinidad and Tobago. She immediately entered into practice, joining one of the most prominent and well respected legal firms within Trinidad and Tobago ("the firm") where she served as an Associate in its Dispute Resolution and Risk Management Department.

During her tenure as an Associate at the firm, Tracee-Ann worked closely with, and was mentored by, the firm's Partner/Service line Leader in charge of its Dispute Resolution and Risk Management Deparment.

She was exposed to and actively involved in a multitude of legal matters which treated with medical, health care and insurance related issues, including but not limited to medical negligence, personal injury and incidental insurance related claims. Her participation in these matters facilitated her introduction to best medical specialists in the medical fraternity, several of whom she worked closely with to understand the medical intricacies of the particular case and to draft their witness statements/summaries.

In April of 2012 Tracee-Ann amicably left the firm to join Dalian Medical Concierge Services Limited (Dalian) as its Corporate Secretary, a position which she holds to date.

In addition to her corporate secretarial functions Tracee-Ann works alongside Dalian's Managing Director providing critical assistance in the day to day management of the Company's affairs.

Tracee-Ann became a member of Dalian's Board of Directors in December, 2009. In 2013 she was appointed Chief Operating Officer of Dalian.



Exclusive Columbia Hospitals
Exclusive Columbia Hospitals


Ads
Ads

Dalian Medical Conceirge Services Limited is pleased to offer a Premium Hospital Network - locally, regionally and internationally including the US and Latin America

Access to these World Class Hospitals is facilitated with the utmost ease through negotiated agreements. Significant discounting ensures that you will not pay Top Dollar and Full VIP Concierge Services apply! Access to these World Class Hospitals is facilitated with the utmost ease through negotiated agreements. Significant discounting ensures that you will not pay Top Dollar and Full VIP Concierge Services apply!

For Free Expert Consulatation and Quotations, please call our 24/7/365 Hotline# 868-338-2070



Request Account and Data Deletion
Request Account and Data Deletion

Thank you for using Dalian Medical App. If you would like to request that your account and associated data be deleted, please follow the steps outlined below.

Steps to Request Account Deletion:

  • Click on the "Delete Account" button below to submit a deletion request.
  • Once the request is submitted, our team will process it within 30 days.
  • You will receive a confirmation email once your account and associated data have been deleted.

What Data Will Be Deleted:

Upon request, we will delete the following data associated with your account:

  • All Account Information (Username, Email, Address, I.D Number, etc.)
  • Profile Data
  • Other Personally Identifiable Information (PII)

Delete Account Request:

If you are sure you would like to delete your account and all associated data, click the button below to submit a deletion request.

Delete Account

If you have any questions regarding the deletion process or data retention, please contact us at datasupport@dalianhcs.com.

Privacy Policy
Privacy Policy

Dalian Medical Concierge Services Limited built the Dalian app as a Free app. This SERVICE is provided by Dalian Medical Concierge Services Limited at no cost and is intended for use as is. This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Dalian unless otherwise defined in this Privacy Policy.

INFORMATION COLLECTION AND USE
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Photos, Location. The information that we request is will be retained by us and used as described in this privacy policy. The app does use third party services that may collect information used to identify you. Link to privacy policy of third party service providers used by the app

  • Google Play Services

LOG DATA
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

COOKIES
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your device internal memory. This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collection information and to improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

SERVICE PROVIDERS
We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service
  • To provide the Service on our behalf
  • To perform Service-related services
  • To assist us in analyzing how our Service is used

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

SECURITY
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

LINKS TO OTHER SITES
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

CHILDREN'S PRIVACY
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

CONTACT US
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.